Contributor: Katie Karpinski
Customer service is a relativity new concept. Sure, the phrase “the customer is always right” has been around for a while, but in the modern market companies are starting to truly understand the need for quality customer service. Customers have more options than ever, and prices are no longer being used as the sole factor in decision making. Instead, customers are turning to the quality of customer service they receive from a given company to help them make purchasing decisions.