Critical Conversations | CSU Pro Dev


Critical Conversations

Course Description

Critical Conversations teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics -- at all levels of your organization. By learning how to speak and be heard (and encouraging others to do the same), you’ll begin to surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment.his course was developed for employees at all levels of an organization to assist them with the challenging task of having difficult conversations within the workplace. The goal of this course is to provide supervisors with the necessary skills to have the difficult conversation that is inherent when dealing with poor performance and to provide a safe environment to practice delivering difficult conversations

Real-World Application

Whenever you're not getting the result you're looking for, there's a good chance that a critical conversation is keeping you stuck. Whether it's a problem with poor quality, declining customer satisfaction, or a strained relationship - whatever the issue - if you can't talk honestly with nearly anybody about almost anything, you can expect poor results. On the other hand, learn how to master difficult conversations and everything gets better. This program offers employees the necessary level of understanding to legally and ethically deal with conversations such as performance issues, personality conflicts, formal reprimands, and honesty issues.

Who Should Attend

Anyone interested in learning how be a better communicator.

Course Objectives

Upon successful completion of this course, participants will be able to:

  • Apply concepts of Critical Conversations and related applications
  • Enrich future critical conversations by applying the seven principles of our book study of Crucial Conversations Tools for Talking When Stakes are High. by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler. Each participant is asked to keep a journal during the workshop personalizing applications
  • Develop an action plan to enrich critical conversations. Each participant is asked to complete exit ticket outlining actions plans to apply critical conversations in their work and personal life.


September 13, 2017
8:30 a.m.-4:30 p.m.
Location: CSU's West Center, 26202 Detroit Road, Westlake, Ohio 44145 (map)

May 11, 2018
8:30 a.m.-4:30 p.m.
Location: CSU's Monte Ahuja College of Business, 1860 E. 18th St., Cleveland, OH 44115 (map)

November 13, 2018
8:30 a.m.-4:30 p.m.
Location: CSU's Monte Ahuja College of Business, 1860 E. 18th St., Cleveland, OH 44115 (map)

CEUs: 0.7
BELTSS Credit: 7 credits
HRCI (PHR/SPHR) Credit: 6 credits
SHRM-CP/SCP Credit: 6.5 credits

Fee: $350

To receive the EARLY BIRD RATE, you must register at least 6 weeks prior to the start date of the course. Corporate, CSU Student, Alumni and Organization membership discounts available!

Course Benefits

Competency-Based Professional Development: Our programs increase learner retention through application, which results in a more productive workforce.  Students demonstrate their competence by successfully completing a course assessment.

All Inclusive: Each course delivered at CSU includes materials, pre-test and post-test, coffee, snacks, lunch and convenient, on-site parking.

Educated and Experienced Instructors: Our instructors bring years of real-world, classroom and CPA, CFA, SHRM, PhD and MBA experience. Many hold leadership positions in northeast Ohio organizations and have taught at the graduate and undergraduate levels.

Cost-Effective: The course is designed to minimize travel expenses and time away from work.

Convenient: Flexible schedules are not only an attractive option, but a necessary for busy professionals.

Networking Opportunities: Learn from instructors and colleagues who have a variety of industry experiences to share.

Audit option: Students have the option to audit a course they have already attended at no charge within one academic year. Interested students must notify the ProDev office requesting to audit a course a minimum of 10 business days prior to the course start date to ensure there is enough seating. Audit students are responsible for their own parking and lunches. New materials will not be provided.

Corporate, Custom Availability: Can be custom-tailored to the needs of your organization to provide skills your workforce can apply immediately as a corporate training if requested.

Refund Policy

No refunds will be issued if notification is not received seven business days prior to the first day of class. Registrants who cancel will receive a refund, less a $50 processing fee, if we receive written notification a minimum of seven business days prior to the first day of class.