The Emotionally Intelligent Leader | CSU Pro Dev


Emotional Intelligence

Course Description

In an article written by Harvard Business Review, research results on leadership showed that empathy was the top attribute an one needs to exist in today digital, global economy (Source).

What is empathy? Emotional intelligence. Emotional Intelligence is the capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically.  Emotional Intelligence underpins our capacity to work well with others, manage stress and make effective decisions. These abilities can be measured and learned. 

This class looks at the far-reaching implications of Emotional Intelligence for cultivating personal excellence and enhanced service. Members of work teams, project leaders and supervisors will improve their ability to influence others, coach effectively and lead productive meetings. Also included are numerous practical strategies for building E.I. in teams and whole organizations as well as a personal E.I assessment created by Dr. Travis Bradberry.



Course Objectives

Upon successful completion of the course, participants will be able to understand:

  • State the business case for emotional intelligence
  • Understand personal health and wellness benefits of emotional intelligence
  • List four core EQ skills.
    • Demonstrate the ability to choose appropriate strategies for recognizing and managing emotions in self and others.
    • Apply relationship management strategies to improve interpersonal communication.
  • Complete EI 2.0 online self-assessment prior to class and bring report to class.
    • Confirm validity of self-assessment
    • Use EI 2.0 self-assessment to set 3 to 6 months S.M.A.R.T. goal(s) for improving emotional intelligence
  • Apply knowledge of emotional intelligence in workplace setting
  • Set personal goal for increasing EI at work.


December 1, 2017
8:30 a.m.-4:30 p.m.
CSU's Monte Ahuja College of Business, 1860 E. 18th St., Cleveland, Oh 44115 (map)

March 6, 2018
8:30 a.m. -4:30 p.m.
Location: CSU's Monte Ahuja College of Business, 1860 E. 18th St., Cleveland, Oh 44115 (map)

CEUs:  0.7

Fee: $350

To receive the EARLY BIRD RATE, you must register at least 6 weeks prior to the start date of the course. Corporate, CSU Student, Alumni and Organization membership discounts available!

Course Benefits

Competency-Based Professional Development: Our programs increase learner retention through application, which results in a more productive workforce.  Students demonstrate their competence by successfully completing a course assessment.

All Inclusive: Each course delivered at CSU includes materials, pre-test and post-test, coffee, snacks, lunch and convenient, on-site parking.

Educated and Experienced Instructors: Our instructors bring years of real-world, classroom and CPA, CFA, SHRM, PhD and MBA experience. Many hold leadership positions in northeast Ohio organizations and have taught at the graduate and undergraduate levels.

Cost-Effective: The course is designed to minimize travel expenses and time away from work.

Convenient: Flexible schedules are not only an attractive option, but a necessary for busy professionals.

Networking Opportunities: Learn from instructors and colleagues who have a variety of industry experiences to share.

Audit option: Students have the option to audit a course they have already attended at no charge within one academic year. Interested students must notify the ProDev office requesting to audit a course a minimum of 10 business days prior to the course start date to ensure there is enough seating. Audit students are responsible for their own parking and lunches. New materials will not be provided.

Corporate, Custom Availability: Can be custom-tailored to the needs of your organization to provide skills your workforce can apply immediately as a corporate training if requested.

Refund Policy

No refunds will be issued if notification is not received seven business days prior to the first day of class. Registrants who cancel will receive a refund, less a $50 processing fee, if we receive written notification a minimum of seven business days prior to the first day of class.