Professional Development Center

Customer Service Essentials

Course Description

Companies that provide excellent customer service often stand out from their competitors in this highly competitive economic environment. A key strategy in developing long-term client relationships is motivating individuals to become and remain customers. Delivering quality customer service depends upon effective verbal and non-verbal communication through identifying and meeting stakeholders' needs. Proper training in diffusing conflict and using negotiation and assertiveness appropriately are also needed in order for professionals to serve their clients well.

Who Should Attend

Managers and staff members serving in a front line customer service or support roles should enroll in this course.

Schedule

Friday, October 4, 2013
8:30 a.m.-4:30 p.m.

Location

CSU's West Center, 26202 Detroit Road, Suite 312, Westlake, Ohio (map)

Fee

Standard: $235
CSU Alumni: $220

Includes course materials, a light morning snack, lunch, and parking.

Refund Policy

Registrants who cancel will receive a refund, less a $50 processing fee, if we receive written notification a minimum of seven business days prior to the first day of class. No refunds will be issued if notification is not received seven business days prior to the first day of class.

Registration Deadline:
Friday, September 27, 2013