Companies that provide excellent customer service often stand out from their competitors in this highly competitive economic environment. A key strategy in developing long-term client relationships is motivating individuals to become and remain customers. Delivering quality customer service depends upon effective verbal and non-verbal communication through identifying and meeting stakeholders' needs. Proper training in diffusing conflict and using negotiation and assertiveness appropriately are also needed in order for professionals to serve their clients well.
Managers and staff members serving in a front line customer service or support roles should enroll in this course.
Friday, October 4, 2013
8:30 a.m.-4:30 p.m.
CSU's West Center, 26202 Detroit Road, Suite 312, Westlake, Ohio (map)
CSU Alumni: $220
Includes course materials, a light morning snack, lunch, and parking.
Registrants who cancel will receive a refund, less a $50 processing fee, if we receive written notification a minimum of seven business days prior to the first day of class. No refunds will be issued if notification is not received seven business days prior to the first day of class.
Friday, September 27, 2013
Professional Development Center
1860 East 18th Street, Rm. BU 216
Cleveland, OH 44115