Professional Development Center

Executive and Administrative Assistant Certificate

Making the Case for Executive Assistants

"Simply put, the best executive assistants are indispensable. Microsoft will never develop software that can calm a hysterical sales manager, avert a crisis by redrafting a poorly worded email, smooth a customer's ruffled feathers, and solve a looming HR issue -- all within a single hour, and all without interrupting the manager to whom such problems might otherwise have proven a distraction. Executive assistants give companies and managers a human face.  They're troubleshooters, translators, help desk attendants, diplomats, human databases, travel consultants, amateur psychologists, and ambassadors to the inside and outside world." 

- Melba J. Duncan, HBR, May 2011

Certificate Description

Executive and administrative assistants gain valuable skills to better support their organization in this five-day certificate program. Knowledge, skills, and abilities are enhanced as participants learn effective communication, conflict resolution, problem solving and decision making, optimal use of software, professionalism and career management.

Who Should Attend

Current and future executive and administrative assistants who recognize their crucial importance to the success of the organizations, and who wish to grow professionally.

Course schedule

Thursday, October 3, 17, 24, November 17 & 21, 2013
8:30 a.m.-4:30 p.m.

CEUs: 3.5

Location

CSU's West Center, 26202 Detroit Road, Suite 312, Westlake, Ohio (map)

Fee

Standard: $1145
CSU Alumni: $1095

Includes course materials, a light morning snack, lunch, and parking.

Refund Policy

Registrants who cancel will receive a refund, less a $50 processing fee, if we receive written notification a minimum of seven business days prior to the first day of class. No refunds will be issued if notification is not received seven business days prior to the first day of class.

Registration Deadline:
Thursday, September 26, 2013