"Simply put, the best executive assistants are indispensable. Microsoft will never develop software that can calm a hysterical sales manager, avert a crisis by redrafting a poorly worded email, smooth a customer's ruffled feathers, and solve a looming HR issue -- all within a single hour, and all without interrupting the manager to whom such problems might otherwise have proven a distraction. Executive assistants give companies and managers a human face. They're troubleshooters, translators, help desk attendants, diplomats, human databases, travel consultants, amateur psychologists, and ambassadors to the inside and outside world."
Executive and administrative assistants will gain valuable skills to better support their organization in this five-day certificate program. Knowledge, skills, and abilities are enhanced as participants learn effective communication, conflict resolution, problem solving and decision making, optimal use of software, professionalism and career management.
Current and future executive and administrative assistants who recognize their crucial importance to the success of the organizations, and who wish to grow professionally.
Thursday, October 3, 17, 24, November 7 & 21, 2013
8:30 a.m.-4:30 p.m.
CSU's West Center, 26202 Detroit Road, Suite 312, Westlake, Ohio (map)
CSU Alumni: $1095 (10% discount)
Includes course materials, a light morning snack, lunch, and parking.
Registrants who cancel will receive a refund, less a $50 processing fee, if we receive written notification a minimum of seven business days prior to the first day of class. No refunds will be issued if notification is not received seven business days prior to the first day of class.
Thursday, September 26, 2013
Professional Development Center
1860 East 18th Street, Rm. BU 216
Cleveland, OH 44115