Professional Development Center

Step by Step – Manuals and Process Documentation

How to craft manuals, user guides, processes, and procedures that work for your users

Course Description

Documentation is critical for any workplace, of any size, in any industry, and…often ignored by users, because it does not do what it is supposed to do, which is to help users.

Whether you design single-page cheat sheets, voluminous print manuals, or online help systems as part of a documentation library, the same documentation guidelines apply – make sure your user understands, identifies, and accomplishes.

After you have completed this class, you will be able to:

• Plan a documentation project with your user as your primary focus
• Use the Five Steps system to creating useful documentation products
• Organize and design print documentation for ease-of-use and impact
• Conduct basic user/usability testing projects
• Collaborate with other writers on documentation projects

Who Should Attend

• Technical writers/communicators
• Documentation specialists
• Project managers; Business Analysts
• Librarians
• Trainers and Educators
• Human Resources professionals
• Any other professional responsible for creating and maintaining documentation in the workplace

Note

This is a required course for the Technical Communication Certificate.

Course Schedule

Tuesday, April 30, 2013
8:30 a.m.-4:30 p.m.

Fall 2013 date: Wednesday, October 30, 2013 from 8:30 a.m.-4:30 p.m.
Call 216.687.6957 to register for Fall 2013.

CEUs: 0.7

Location

CSU's West Center, 26202 Detroit Road, Suite 312, Westlake, Ohio (map)

Fee

Standard: $235 
CSU Alumni: $210

Includes course materials,  light morning snack, lunch, and parking.

Refund Policy

Registrants who cancel will receive a refund, less a $50 processing fee, if we receive written notification a minimum of seven business days prior to the first day of class. No refunds will be issued if notification is not received seven business days prior to the first day of class.

Registration Deadline:
Monday, April 29, 2013