Professional Development Center

Test Driving Your Documents: Usability Strategies

Course Description

Successful, user-friendly and easy-to-follow documentation requires that before individuals give it to their users, they kick the tires, take it for a spin, and see how it handles the inside curve. And that part of the process is called usability testing.

Usability testing can be very formal or very informal – depending on a professional's testing needs. Learn a variety of methods for conducting documentation usability to produce strong, effective documentation for users.

Who Should Attend

Technical writers and communicators, documentation specialists, project managers, business analysts, librarians, trainers and educators and Human Resources professionals would benefit from this class.

Note

This is a required course for the Technical Communication Certificate.

Course schedule

Tuesday, December 10, 2013
8:30 a.m.-4:30 p.m.

CEUs: 0.7

Location

CSU's West Center, 26202 Detroit Road, Suite 312, Westlake, Ohio (map)

Fee

Standard: $235
CSU Alumni: $210

Includes course materials, a light morning snack, lunch, and parking

Refund Policy

Registrants who cancel will receive a refund, less a $50 processing fee, if we receive written notification a minimum of seven business days prior to the first day of class. No refunds will be issued if notification is not received seven business days prior to the first day of class.

Registration Deadline:
Tuesday, December 3, 2013