Successful, user-friendly and easy-to-follow documentation requires that before individuals give it to their users, they kick the tires, take it for a spin, and see how it handles the inside curve. And that part of the process is called usability testing.
Usability testing can be very formal or very informal – depending on a professional's testing needs. Learn a variety of methods for conducting documentation usability to produce strong, effective documentation for users.
Upon completion of this course you will be able to:
Technical writers and communicators, documentation specialists, project managers, business analysts, librarians, trainers and educators and Human Resources professionals would benefit from this class.
This is a required course for the Technical Communication Certificate.
Thursday, December 12, 2013
8:30 a.m.-4:30 p.m.
CSU's West Center, 26202 Detroit Road, Suite 312, Westlake, Ohio (map)
CSU Alumni: $230 (10% discount)
Includes course materials, a light morning snack, lunch, and parking
Registrants who cancel will receive a refund, less a $50 processing fee, if we receive written notification a minimum of seven business days prior to the first day of class. No refunds will be issued if notification is not received seven business days prior to the first day of class.
Monday, December 9, 2013
Professional Development Center
1860 East 18th Street, Rm. BU 216
Cleveland, OH 44115