Project Management Essentials | CSU Pro Dev


Project Management Essentials

Course Description

This course includes an overview of important project management subject areas. We use the case study method in which real-world events are analyzed through the lens of the skills, tools, and techniques taught in our courses. First made popular at the Harvard Business School, the case study approach helps us derive general principles (theories really) that we can use to make our organizations more efficient and effective. Each student will be given an Amazon Kindle Fire tablet (with courseware installed) and writing materials. If requested by the Project Management Institute (PMI), Grail LLC will verify participants’ project management education coursework. (Grail LLC maintains a permanent database of all coursework for each participant.) Grail LLC is a Registered Education Provider (R.E.P.) with the Project Management Institute (PMI). This course satisfies the contact hour requirement you need to qualify to take the Certified Associate in Project Management exam.

Note: Course includes at Kindle Fire.

Real-World Application

We will help you develop tools and techniques to effectively manage your projects as we review these essential project management themes: delivering a project on budget, keeping projects on schedule, understanding scope and avoiding scope creep, adopting and implementing a quality program, understanding and planning for risk, and develop effective stakeholder communication strategies.



Course Objectives

Upon successful completion of the course, participants will be able to:

  • Identify key stakeholders in a project
  • Recognize and apply techniques to alleviate scope creep in a project
  • Implement strategies to improve communication
  • Conduct exercises (e.g., brainstorming, nominal group technique) to improve product and project scope
  • Create and interpret a basic schedule network diagram
  • Execute basic quality management techniques (e.g., process flow charts, scatter diagrams)
  • Create and use a risk probability and impact matrix
  • Successfully complete the Thunderbolt Case Study (a hands-on application of the course objectives)

Course Content

  • What is a Project?
  • Project Life Cycle
  • Product Life Cycle
  • Group Activity: Team Creation
  • Group Activity: Communication Exercise #1
  • Introduction to Thunderbolt Case Study

Stakeholders, Scope, and Communication

  • Stakeholder Defined
  • Stakeholder Analysis
  • Stakeholder Classification Model
  • Scope Definition
  • Project Scope
  • Product Scope
  • Project Scope Statement
  • Scope Creep
  • Requirements Analysis and Scope
  • Collect Requirements Process
  • Effective Communication
  • Interviewing
  • Communication Model
  • Communication Terms
  • Active and Effective Listening
  • Resolving Conflict
  • Conflict Management Techniques
  • Group Activity: Brainstorming Exercises
  • Group Activity: Communication Exercise #2
  • Group Activity: Nominal Group Technique Exercise

Time Management

  • Group Activity: Activity Warm Up Exercise Activity
  • Quality Management
  • Modern Quality Management
  • Grade Versus Quality
  • Accuracy Versus Precision
  • Important Quality Theories and Theorists
  • Total Quality Management
  • Marginal Analysis
  • Cost-Benefit Analysis
  • Cost of Quality
  • Seven Basic Quality Tools (Ishikawa)
  • Cause-and-Effect Diagrams
  • Flowcharts
  • Check Sheets (Tally Sheets)
  • Pareto Diagrams
  • Histograms
  • Control Charts
  • Scatter Diagrams
  • Brainstorming
  • Affinity Diagrams
  • Force Field Analysis
  • Nominal Group Techniques
  • Matrix Diagrams
  • Prioritization Matrices
  • Group Activity: Communication Exercise #3

Risk Management

  • Stakeholder Risk Tolerance
  • Uncertainty and Risk
  • Qualitative Risk Analysis
  • Risk Probability and Impact Assessment
  • Probability and Impact Matrix
  • Quantitative Risk Analysis
  • Decision Tree Analysis
  • Expected Monetary Value
  • Strategies for Risks or Threats
  • Strategies for Risks and Opportunities
  • Strategies for Opportunities
  • Contingent Response Strategy
  • Group Activity: Risk Probability and Impact Matrix Exercise
  • Group Activity: Risk Strategies Exercise
  • Group Activity: Communication Exercise #4
  • Thunderbolt Case Study Conclusion


March 12-14, 2018 
8:30a.m.-4:30 p.m.


CSU's Monte Ahuja College of Business, 1860 E. 18th St., Cleveland, OH 44115 (map)

CEUs: 2.1
PDU's: 36

(All PDUs are provided through Grail LLC R.E.P #2866)

Fee: $1,195

The course includes a Kindle Fire.

To receive the EARLY BIRD RATE, you must register at least 6 weeks prior to the start date of the course. Corporate, CSU Student, Alumni and Organization membership discounts available!

Course Benefits

Competency-Based Professional Development: Our programs increase learner retention through application, which results in a more productive workforce.  Students demonstrate their competence by successfully completing a course assessment.

All Inclusive: Each course delivered at CSU includes materials, pre-test and post-test, coffee, snacks, lunch and convenient, on-site parking.

Educated and Experienced Instructors: Our instructors bring years of real-world, classroom and CPA, CFA, SHRM, PhD and MBA experience. Many hold leadership positions in northeast Ohio organizations and have taught at the graduate and undergraduate levels.

Cost-Effective: The course is designed to minimize travel expenses and time away from work.

Convenient: Flexible schedules are not only an attractive option but a necessity for busy professionals.

Networking Opportunities: Learn from instructors and colleagues who have a variety of industry experiences to share.

Audit option: Students have the option to audit a course they have already attended at no charge within one academic year. Interested students must notify the ProDev office requesting to audit a course a minimum of 10 business days prior to the course start date to ensure there is enough seating. Audit students are responsible for their own parking and lunches. New materials will not be provided.

Corporate, Custom Availability: Can be custom-tailored to the needs of your organization to provide skills your workforce can apply immediately as a corporate training if requested.

Refund Policy

No refunds will be issued if notification is not received seven business days prior to the first day of class. Registrants who cancel will receive a refund, less a $50 processing fee, if we receive written notification a minimum of seven business days prior to the first day of class.